Tech Support 1 (564842)

Richmond, VA
Salary: $20.00 to $24.00 /hour

This position will be responsible for installing and maintaining networking and Wi-Fi equipment, and facilitating the expansion of Wi-Fi coverage at designated locations. Will be responsible for researching connectivity options for locations across the state, including the 37 Virginia State Parks.

Travel Reimbursement: Provides the accommodations for any work related travel to the parks (cabins, lodges, etc.) and they will be driving a state vehicle. If there are any other incidentals, they will directly reimburse the individual through their expense reporting process.

Will evaluate broadband and cellular service offerings for each location and make recommendations to improve and expand connectivity. Will provide guidance to agency staff on telecommunications related topics. Will support specification, installation and testing of computers, computer systems and peripherals within established standards and guidelines. May support agency staff in the use of computer hardware and software and any related technology not provided . Activities require interaction with application software and operating systems to diagnose, troubleshoot, and resolve issues.

Responsibilities Include:
– Identifying connectivity (broadband and cellular) challenges within individual State parks – this includes travel to Parks and meetings with Parks staff.
– Installation and maintenance of networking and Wi-Fi equipment.
– Coordinating meetings with Park staff and connectivity providers to identify solutions to connectivity challenges.
– Prioritizing connectivity needs and projects.
– Working with IT and Parks staff to implement connectivity solutions and maintain those solutions once implemented.
– May be required to support PC’s and associated peripherals at state parks on an as needed basis.

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